DATA CONTROLLERS Any personal information provided to or gathered by our website is controlled by us.
THE INFORMATION WE COLLECT In order to provide you with the services you require, we may collect personal information about you through our website contact form. This information will include, for example, your name, email address, phone number and details that are relevant to the service(s) in which you are interested. We may supplement the information that you provide with other information that we obtain from our dealings with you.
When you attend your appointment we shall also gather information such as medical conditions to discuss if your treatments will have any impact on your medical conditions.
HOW WE WILL USE YOUR INFORMATION We will use your personal details to send you information which you have requested or to otherwise respond to you. You have the option to consent to this when you submit the enquiry form on our website.
Under the lawful basis of legitimate interest, we will also maintain a secure record of your medical conditions to ensure we have the information required. If there is any concerns regarding your treatment in relation to your medical conditions, we will discuss this with you in private when you attend your appointment.
For your own interests, we will only share your medical information and personal details in the event of a medical condition requiring urgent medical assistance during your appointment.
DISCLOSURE OF YOUR INFORMATION All personal information you submit to us will be held in accordance with our responsibilities under the General Data Protection Regulation May 2018. As a consequence we will not disclose your personal information to any third party other than:
as required as a matter of law;
to identify or resolve technical problems arising from the use of our website;
YOUR RIGHTS, OPTING OUT & RIGHT TO ERASURE You have the right to contact us at any time to ask us not to process your personal data (i.e. opt out) and/or ask us to delete any personal information which we hold about you.
YOUR RIGHT TO ACCESS YOUR PERSONAL INFORMATION You have the right to receive a copy of the personal data that we hold about you. To obtain this, please contact us with your request.
SECURITY OF INFORMATION Data stored from our website will be stored in a secure manner and we shall use reasonable endeavours to ensure that any such data cannot be accessed by unauthorised third parties.
COOKIES In common with many other website operators, we may use standard technology called 'cookies' on this website. Cookies are small pieces of information that are stored by your browser on your computer's hard drive and they are used to record how you navigate this website on each visit. Cookies on our website are used for a variety of different purposes, but generally speaking their use breaks down into the following categories:
Strictly Necessary Cookies: These are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or membership system.
Analytical/Performance Cookies: These allow us to recognise and count the number of users of our website and see how such users navigate through our website. This helps to improve how our website works, for example, by ensuring that users can find what they are looking for easily.
Functionality Cookies: These improve the functional performance of our website and make it easier for you to use. For example, such cookies are used to remember that you have previously visited the website and asked to remain logged in to it.
You can manage cookies by activating the setting on your Internet browser that allows you to refuse the setting of all or some cookies.
Please note, if you do turn cookies off, this will limit the service that we are able to provide to you and may affect your user experience.